New York City Housing Repairs
You have a right to a home in good condition.
Do you have bad conditions in your apartment? Have you tried to get your landlord to make repairs and nothing has happened?
Here you will find the tools you need to take action.
Watch this video to learn:
- The law regarding repairs and services
- What kinds of conditions a landlord must fix
- What steps to take to get the repairs
Follow these three steps to get your landlord to make repairs.
Step 1: Call 311
You can call 311 to report unsafe conditions or repairs that need to be made in your home. To learn more about the process of filing and investigation of a complaint, visit:
► How to complain to the City about bad conditions in your apartment
Step 2: Get Evidence
You need to get a record of the damage to your home. The best way is to take lots of photos. Here is a form you may use to record heat and hot water information:
Step 3: Ask In Writing
You may send a letter to your landlord requesting repairs. Include a list of all the repairs needed and a reasonable deadline. You may do this in writing and keep a copy. Here's a sample that you may use:
► Sample letter to send to your landlord
► Get answers to your questions about getting housing repairs, find sample forms and information about courts and legal services organizations.
Step 4: Take Landlord To Court
If all else fails, you can sue your landlord in housing court to force them to make the repairs. This is a special kind of case called an "HP" case or, more commonly, an "HP Action". To learn more about the process of filing and prepare for your court date, visit:
► What is an HP Action or HP Case?
► How to 'Serve the Court Papers in a Lawsuit for Repairs or Harassment.
Court Forms
Click on the links below to access our free and easy to use "do it yourself" program. This program will help guide you step by step and prepare the following Court form for your housing repairs:
Find Help
You don't have to deal with a housing court problem on your own.
Finding free and confidential legal help can be as easy.
► More online help available at JustFix.nyc, a free and interactive online tool to help New Yorkers get repairs.
► Call Housing Court Answers at 212-962-4795 from 9 am-5 pm, Tuesday-Thursday
► Visit the Association for Neighborhood and Housing Development (ANHD) for housing help and resources.
► Search for free legal help in your area - just enter your zipcode and select your housing issue.
► Use our Hotline directory - click here to find a confidential hotline available to help you with your housing issue.
To chat with an operator who can help you find legal information and free legal services near you, click on the chat iconabove. Service is available Monday to Friday 9am to 9pm.
Where to file your
Housing Part Action
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BronxBronx Housing Court1118 Grand ConcourseBronx, NY10456HP ClerkLobbyWindow 7718-466-3014
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BrooklynKings Civil Court141 Livingston StreetBrooklyn, NY11201HP ClerkRoom 202Window 10347-404-9200
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ManhattanNew York Civil Court111 Centre StreetNew York, NY10013HP ClerkRoom 225Window 5646-386-5500/1
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QueensQueens Civil Court89-17 Sutphin BoulevardJamaica, NY11436HP ClerkRoom 209718-262-7145
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Staten IslandRichmond Civil Court927 Castleton AvenueStaten Island, NY10310HP ClerkBasementL&T Window718-390-5420
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