If you have a problem with NY State Managed Long Term Care, you contact a different office, depending on the type of problem you have.

To ask for a "Fair Hearing," contact the Office of Temporary and Disability Assistance in the bottom row:

 

  The problem or complaint Call or Email or Send a Letter to:
 

Did not get good health care 

Problems getting any health care 

Enrollment (sign-up) issues

Plan marketing complaint

1-866-712-7197 or email the Managed Long Term Care Technical Assistance Center    mltctac@health.ny.gov
NYS Department of Health
Bureau of Managed Long Term Care
Technical Assistance Center
99 Washington Ave/One Commerce Plaza 16th floor
Albany, NY 12210
 

Medicaid eligibility issues

Local Department of Social Services Local Department of Social Services
 

To ask for a Fair Hearing 

Office of Temporary and Disability Assistance
1-800-342-3334
Fair Hearing Section
NYS Office of Temporary
and Disability Assistance
PO Box 22023
Albany, NY
12201-2023
FAX: (518) 473-6735
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Last Reviewed: June 7, 2023