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LawHelpNY is committed to your privacy. It is important to us.

Our privacy policy describes how we collect and use information about you. This policy doesn't apply to other sites you reach through You should read the privacy policies of other Web sites to learn how they collect and use information about you.


This site uses Comm100 to provide LiveHelp chat services on this site.

Comm100 collects information, such as:

  • information about the computer, browser, and Internet Service Provider that you use,

  • the date and time when you visit, and

  • the pages on that you visit.

As of the last time we updated this policy, when you chat with a LiveHelp operator, Comm100 stores a copy of that chat on its service, as well as the answers to any survey questions the chat asks you. Comm100 uses the information it collects according to the terms of its own Comm100 Privacy Policy (see particularly #10, “User Data”).

Please only use this tool to ask for help finding information on the site or to describe in general terms the kind of legal information you are looking for. LiveHelp operators cannot act as your lawyer and if you tell them details about your legal situation in a chat, they may not be able to keep those details confidential from other people involved in your situation, depending on the legal rules in your location.

How do we use the information that we collect?

We do not sell, trade, or rent your personal information to others. LiveHelp staff may use the information:

  • to train Web site specialists,

  • to evaluate LiveHelp,

  • to report on the project's success, and

  • to perform other administrative tasks.

We will remove your name, email address, and other information that someone could use to identify you before we use the information. We will only use your email address if you have given us permission to contact you later or requested that a transcript of your chat be emailed to you. 


Do we share the information we collect online?

No, we do not share any identifying information about you unless we are required by law to share.


Google Analytics uses use Google Analytics to gather usage statistics. will use the information gathered to improve web services for its users.  Google Analytics employs cookies to define user sessions, which allows for the collection of important data about how our users are using  Google Analytics uses only first-party cookies for data analysis.  This means that the cookies are linked to the website domain(s), and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on the websites.  According to Google, the data collected cannot be altered or retrieved by services from other domains.  If you choose, you can opt out by turning off cookies in the preferences settings in your browser. For more information on Google Analytics, please visit Google’s web site.


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