This month, we would like to highlight Natasha, a LiveHelp Volunteer for LawHelpNY.
LawHelpNY.org helps New Yorkers with low-paying employers to solve their legal problems. Our real-time online chat service, powered by dedicated volunteers, helps guide users to self-help materials, legal aid organizations, and court information. Natasha shares her story and recent experiences as a LiveHelp volunteer.
Please share a little about yourself and your journey through law school.
I have a master’s from the University of California. I am an international student, I did my undergrad at the University of Birmingham in England. I did pro bono in my undergrad, but because of the pandemic it was limited and had a lot of restrictions. I promised myself that when I get another opportunity to do pro bono that I would volunteer in a more meaningful way. I really wanted to help people more and this opportunity has allowed me to do that.
What valuable skills do you acquire as a LiveHelp Operator?
One of the most valuable skills that I developed was the ability to connect with people in a genuine and empathetic way. A lot of people are more concerned that they are speaking to a digitalized platform or AI chatbot but I can assure them I am a real person. It helped my legal ability by being quicker at identifying which area of law, issues spotting, and breaking down complex legal issues with everyday people.
How has this experience shaped your personal and professional growth?
It showed me the importance of meeting people where they are. Even though the interactions are online, compassion is free - it’s always something you can offer to them. It reinforced my purpose for why I studied law in the first place. It’s to help people access justice and it gave me a deeper meaning for everyday challenges, reminding me an attorney’s role isn’t just to identify problems but also build solutions towards them. You cannot solve everyone’s problems but you can direct them to the appropriate legal help and show them they are not alone in this situation. Standing with them, that kind of solidarity diffuses their nerves and it has helped me talk to people better.
What wisdom would you impart to those considering volunteering?
My advice is just do it, you will quickly understand how rewarding it can be. The program is flexible, the training is straightforward and you will never be on your own. The supervisors are supportive and you will almost always work with approachable, encouraging, and considerate colleagues. It is not only manageable but deeply fulfilling. If you are considering, just sign up because this is a once in a lifetime experience to learn more.
Thank you, Natasha!