The process of receiving public assistance benefits can sometimes be challenging. To help you navigate public assistance benefits, there are some important tips for you to keep in mind:

  • When dealing with the Department of Social Services (DSS), it's important to document your conversations and submissions in writing. Verbal exchanges may not be recorded in your DSS records, making it challenging to recall details later. By submitting important information and documents in writing, either on paper or through online platforms like myBenefits or the NYDocSubmit app, you can ensure accuracy and maintain a clear record of your communication. This approach not only helps you stay organized but also provides tangible evidence in case of any disputes or misunderstandings.
  • It's important to keep detailed records of your interactions with the DSS. Write down dates, topics discussed, and the names of DSS representatives you communicate with. Keep all copies of all paperwork, including envelopes. These copies serve as proof of submission and can help establish timelines in case of mistakes.
  • You have the right to request an extension or seek assistance from the DSS office.
  • In situations where you cannot resolve issues through regular channels, Fair Hearings provide an avenue to present your case before a judge and protect your benefits.
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Last Reviewed: July 6, 2023