Keep track of your heat and hot water problems (NYC)

If you are having problems with your heat or hot water, and your landlord is not fixing them, keep a record (log). Write down the problems and events when they happen. You can use your records as evidence in a court case.

These are the heat & hot water rules for landlords:

• Heating Season is Between October 1st and May 31st -
  • During the Day - If below 55°F outside; Inside should be at least 68°F
  • At Night: No matter what the temperature is outside, inside should be at least 62°F
• Hot Water:  all year at 120°F

A good record of heat or hot water problems includes:

• Date
• Time
• Calls to the 311 Complaint Number
• Outdoor Temperature
• Temperature Inside the Apartment
• Hot Water? (Yes or No)
• Witness (if you have one)

Click below for an example of a log you can use to keep your records.